Zendesk CRM Features:
Effectively manage the time you spend on inbox
With our software, tracking email conversations is super easy. We offer two time-saving options for email tracking plus a full detailed overview of your prospects in a single place. Emails are automatically launched to corresponding contacts and deals. So, you save your time and boost your sales simultaneously.Free forever plan included. No credit card required.
No-click email integration
Ready-to-use Zendesk macros
Unified user conversation history
Email opens tracking
Email Integration in details
Integrating email in no time
There’s no need to set the email integration for CRM. Just install our add-on and you’ll be able to automatically communicate from your email accounts connected to Zendesk immediately.
Using well-built strategies
Macros in Zendesk is a powerful tool for speeding up and unifying the quality of your agents’ replies. You can create and prepare your own templates to apply them to your CRM sales strategy in a mouse-click.
The full history of “touches” to your customers
Tickets, live chats, calls, texts from messengers and any other channel you pick to add to your platform will automatically display in the Case details menu.
Perfect action timing Paid function
Use email tracking, to receive real-time notifications about the time your customer opened the email. How does it function? The tool creates an internal note and fills out special fields in the relevant ticket. It’s the easiest way to calculate your perfect time for follow-ups.
Much more contextual emails
Intuitive drag-and-drop interface and foolproof menus are inseparable features of our system. Add contacts, deals, activities, or more to your pipeline seamlessly even having no tech expertise. Plus, your agents get the most precise visibility of the cases they have thanks to the user-friendly visual layout.
CRM made for your Zendesk
Excellent and effective integration with Zendesk and its channels
Get your sales to the top
There’s no need to configure and set up additional apps or integrations to have all the functions. You can start working with your Zendesk inbox and communicating with customers right away.
No worries about additionally setting up all needed support channels to be able to communicate via CRM. Every channel from your Zendesk will be available for use in the CRM, too.
With sales forecasting, you can easily plan deals for future months and view the progress on your sales. Learn what issues require more attention and which are near to be successfully closed.
The full communications history with each contact can be stored in any place you need and easily viewed to give you full visibility. Control and adjust your sales and deals schedule accordingly for the best results.
Simplify the process of your pipeline management with Deals & CRM for Zendesk
Improve your methods of sales and lead nurturing.