Zendesk CRM Features:
Reporting and insights
All details on your pipeline in one place
Get the results of your sales and deals management and dig into their causes using a comprehensive reporting tool. One team member is stuck on the second stage of sales funnel and thus, falls behind the other team members? And the other rep is soon to smash the records on the deal resolution time? Reveal all the causes and effects of your workflow statistics with our reporting tool!Free forever plan included. No credit card required.
Get visual reports for your workflow stats
Dive into and understand your pipeline metrics
View the info for your pipeline and agents separately
Learn why some of your sales strategies don’t work
Keep track of your agents’ productivity and determine performance leaders
Sales reporting in detail
Deep insights with clear visual reports
Our reporting tool organizes sales data in compact tables and nice-looking charts for you to clearly understand your team’s performance. CRM reporting also enables to compare the results individually for each agent. Spot the opportunities to develop an understanding of your company’s conversion rate and other sales metrics.
Get a free set of essential sales reporting tools with Zendesk CRM
Deals dynamics in your pipeline
You surely need to know the timeline of all your deals to trace your sales strategy output. Track the number of your new, successful or unsuccessful deals for a definite period with our CRM reporting tool. Learn the dynamics of your deals in groups and separately to know which actions will be most relevant.
Split reports by pipeline and agent
There’s a number of settings you can adjust for your pipelines in Zendesk CRM. Review the statistics for each agent separately and the whole team altogether in neatly organized reports. This way, it’s much easier to assess the performance of your pipeline, the productivity of your agents and learn what exactly you should change to increase the revenue.
Know exactly why people don’t buy
Use the Lost Reasons report to know the exact reason why people buy some products better than the other. The report will show what exactly you should change to improve your offers and product sales. Acquiring fast revenue growth has never been simpler than with Zendesk CRM reporting.
Deal Forecast paid feature coming soon
We offer a forecasting report to show the amount of revenue for deals on each pipeline stage. Deal forecast feature will simply calculate your revenue by multiplying the number of deals by deal stage probability. The formula of the tool’s functionality is pretty simple but significantly clears up the analysis of your past deals and planning of the future ones.
Sales Performance paid feature coming soon
See the precise summary of your whole sales process. Sales Performance tool will show you a list of contacts that were already assigned to and worked with some of your agents. You can also view the complete number of deals in the system and what part of them was won.
Leaderboards paid feature coming soon
Do you want to see your agents’ productivity and keep track of its changes? Find out who of the support reps has the most deals in progress, and what deals are most likely to close soon. Prompt a smart and positive competition among your agents while they motivate themselves with each other’s achievements.
Funnels paid feature coming soon
Another kind of report from Zendesk CRM is one that helps you follow up on the way your agents move deals from one stage to another one. Additionally, it enables you to view at which stages your reps have difficulties moving the deal further. Identifying all the patterns of the movements through our sales funnel, you will be able to work on the key points accordingly.
Exclusive Zendesk CRM just for you
Integrate your Zendesk Support and other services with powerful CRM functionality.
Upgrade your sales pipeline
If you’re calculating how much time you will need to configure your inbox, stop! There’s no need for any additional setups, just install the app and start using your Zendesk mailbox.
Keep track of all interactions between your reps and contacts, be it email, phone calls, or live chat. The full visibility of your team’s productivity and adjust your sales schedule accordingly.
Pipeline management made easy
Let the CRM adjust to your needs.